HELP_FAQ

HELP & FAQ

Q: What types of payment do you accept?

A: We accept the following payment methods:    Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.

Q:How long will be shipped after I place an order?

A:Normally,it needs 2-3 working days,but if the order add the Custom Service, it will need 2-4 more days to be ready for shipment then.

Q:How to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status. Fedex: https://www.fedex.com/apps/fedextrack/ DHL: http://www.dhl.com/en/express/tracking.html UPS:https://wwwapps.ups.com/WebTracking/track?loc=en_CN

Q:I’m in remote area,can you ship it?

A:Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

Q:Can I use Po.box as the shipping address? Or billing address?

A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.

Q:Can I have a return label if I return it?

A:We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.

Q:If I want return the parcel, do I need to pay the returned shipping fee?

A:If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to your problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $15 from your refund as loss of freight and handling fee.

Q:If I make a wrong order, can I exchange it?

A:If the parcel has not been shipped,you can send us the Email to service@yeswigs.com. We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.

Q:How long will I need to get a refund if I return it?

A:Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.