Customer satisfaction is our utmost priotity, but we understand that choosing a right hair piece is not an easy process. You might not be happy with the style or color you chose and need to exchange or return an item you purchased.
We gladly offer returns and Free exchanges items unaltered, unworn, unwashed, undamaged and in original packaging that are postmarked within 30 days.We will do our best to help you with the process.
When Will I Receive My Refund
A full refund will be provided by PayPal after we have received, inspected and confirmed that the returned hair was not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. It will take up to 3-5 business days to process the refund.
Do I Have To Pay For The Shipping Of My Return
Yes, you are responsible for the return shipping costs.
We offer one-time FREE exchange for the returns that meet the eligiblity requirements.If the returns are not in acceptable condition, Either we process your exchange with 15% restocking fee of the original price or send it back to you.
Special offers, coupons, Or gift certificates received for original order are non-transferable to the new exchange order.If the new exchange order is less than the original order, the remaining balance will be left as store credit for future purchase.
When Will I Receive My Exchange
We will send you the exchanging hair after we have received, inspected and confirmed that the returned hair not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping.
How Can I Receive My Exchange Fast
You can place a new order online; we will send your new purchase after payment received. When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.
Return & Exchange Instructions
Please send us an email to help@YesWigs.com
with your order number entitled if the item you received has any quality problem. The Customer Service team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!